Shipping policy

1. Order Processing Time

All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Note: If you are experiencing a high volume of orders or a seasonal delay, we will notify you via email or a banner on our website.

2. Domestic Shipping Rates and Estimates

We offer the following shipping options for customers in the United States:

Shipping Option Estimated Delivery Time Price
Standard Shipping [5–7] Business Days $[5.00] / Free over $[75]
Expedited Shipping [2–3] Business Days $[15.00]
Overnight Shipping [1] Business Day $[30.00]
Export to Sheets

Shipping charges for your order will be calculated and displayed at checkout.

3. International Shipping

We offer international shipping to the following countries: Worldwide.

  • Estimated Delivery: International orders typically arrive in 7-21 business days, depending on the destination and customs processing.

  • Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BorTech Case is not responsible for these charges if they are applied and are your responsibility as the customer.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.


 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at harrison@thegrimmgroup.com with your name and order number, and we will look into it for you.


 

5. Shipping to P.O. Boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your items cannot be shipped to a P.O. Box, we will contact you to request an alternative physical address.

6. Refunds, Returns, and Exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.


 

In the event that your order arrives damaged in any way, please email us as soon as possible at harrison@thegrimmgroup.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.